The Phone Is Conversation And Communication

The First Rule Of Using The Phone is to realize that you are having a conversation with someone. When you meet a friend on the street, do you talk to them in the same way you do on the phone? Most people would say no. You are having a face-to-face conversation with someone. You are smiling as you are talking. Smile when you talk on the phone. Pretend they are right there in the room with you.

The Second Rule Of Using The Phone is that the person asking the questions in any conversation is always in control of the conversation. If the customer is asking the questions, they are in control. They have you on the defensive. You can't sell effectively until you regain control.

The Third Rule Of Using The Phone is to understand that it is physically and emotionally impossible to be polite and courteous and aggressive and pushy at the same time. You are either one or the other. You can't be polite and courteous at work if you are naturally aggressive and pushy at home.

MNİDA