Some Do's And Don'ts On The Phone

Have a pleasant and sincere, positive voice.

Have a smile on your face as you talk on the phone.

Work on your vocabulary. Remember, you're on the phone, you have to create a positive "mental picture" in the customers mind of your product or service.

Synchronize your rate of speech with the rate of speech of the person to whom you are speaking. Don't talk too fast or too slowly.

If you are calling them, ask if it is a convenient time to talk.

Make your conversation brief, easy to understand, and to the point.

Make sure you have all the information in front of you to handle your customers questions. If you have to put them on hold, you may lose them.

Don't ask anyone to place a call for you unless you are ready to talk. The person on the other end of the line is busy too.

Don't do all the talking. Give the person on the other end of the line an opportunity to answer you, to ask questions, or to make comments. Never interrupt your customer.

Be as courteous voice-to voice as you would be face-to-face.

The Last Word About Selling On The Phone

The phone is instant communication. No waiting for it to boot up. Many customers are calling on an impulse. They have developed a sudden need and want that need filled. You have a great opportunity to bring additional revenue to your business. People buy where they feel comfortable and appreciated. Give them that feeling when they call. It's just common courtesy.

MNIDA